Description
Christine TydemanDesiganted updater who has access to update performance indicator information.
Owned Indicators
ITLPI 6 - Meeting Priority Actions in the I.T. and Communications Service Delivery PlanITLPI 4 - Job Vacancy Requests Received via the WebsiteCCSLPI 7 - Response to Complaints Within 10 DaysCELPI 1 - Percentage of Payslips with No ErrorsITLPI 2 - Percentage of Calls Resolved Within Service Level AgreementCCSLPI 2 - Business Improvement - Employee ReviewsCCSLPI 1 - Meeting Priority Actions in the Customer Services Service Delivery PlanCCSLPI 3 - Business Improvement - Team BriefingsCELPI 14 - Working Days Lost to Sickness Absence (Former BV 12)CCSLPI 1 - Meeting SDP Outcomes pre 09/10CCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 MinutesITLPI 3 - Number of Website Service RequestsITLPI 7 - Silver Surfer Registered UsersNI 14 - Reducing Avoidable ContactCCSLPI 5 - Dealing in Full with Telephone Calls at First Point of ContactCCSLPI 4 - Telephone Calls Answered Within 20 SecondsCELPI 11 - Staff Turnover
Collection Responsibility
CCSLPI 5 - Dealing in Full with Telephone Calls at First Point of ContactCCSLPI 4 - Telephone Calls Answered Within 20 SecondsCCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 MinutesCCSLPI 1 - Meeting SDP Outcomes pre 09/10NI 14 - Reducing Avoidable ContactCCSLPI 3 - Business Improvement - Team BriefingsCCSLPI 2 - Business Improvement - Employee ReviewsCCSLPI 7 - Response to Complaints Within 10 DaysITLPI 6 - Meeting Priority Actions in the I.T. and Communications Service Delivery PlanCCSLPI 1 - Meeting Priority Actions in the Customer Services Service Delivery Plan
Owned Initiatives
Priority 2 - To improve access arrangements for all Council services and the way that those who use them are treated.
