Description
Christine Tydeman
Owned Indicators
CCSLPI 7 - Response to Complaints Within 10 DaysCCSLPI 2 - Business Improvement - Employee ReviewsCCSLPI 1 - Meeting Priority Actions in the Customer Services Service Delivery PlanCCSLPI 3 - Business Improvement - Team BriefingsCCSLPI 1 - Meeting SDP Outcomes pre 09/10CCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 MinutesNI 14 - Reducing Avoidable ContactCCSLPI 5 - Dealing in Full with Telephone Calls at First Point of ContactCCSLPI 4 - Telephone Calls Answered Within 20 Seconds
Collection Responsibility
CCSLPI 5 - Dealing in Full with Telephone Calls at First Point of ContactCCSLPI 4 - Telephone Calls Answered Within 20 SecondsCCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 MinutesCCSLPI 1 - Meeting SDP Outcomes pre 09/10NI 14 - Reducing Avoidable ContactCCSLPI 3 - Business Improvement - Team BriefingsCCSLPI 2 - Business Improvement - Employee ReviewsCCSLPI 7 - Response to Complaints Within 10 DaysCCSLPI 1 - Meeting Priority Actions in the Customer Services Service Delivery Plan
Owned Initiatives
Priority 2 - To improve access arrangements for all Council services and the way that those who use them are treated.
