User Screen "Our Performance"Published onThursday, 26th April 2012Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifShow Person "Assistant Director - Housing and Communities" using Object Form "Responsibilities"Assistant Director - Housing and Communities
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Employee Survey"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"Show Person "Assistant Director - Housing and Communities" using Object Form "Responsibilities"
  

Description

Dawn Dawson
dawn.dawson@nuneatonandbedworth.gov.uk
  

Owned Indicators

HLPI 24 - Emergency Repairs Made Safe Within 24 Hours (external)
HLPI 7 - 06-08
BV064 - Private Sector Dwellings Returned Into Occupation
NI 158 - Percentage of Non-Decent Council Homes
HLPI 44 - a. 06-08
HLPI 38 - Housing and Communities - Team Briefings
HLPI 33 - a. Repairs Expenditure(Emergency and Urgent/Non-Urgent); Internal Workforce
HLPI 36 - Average Time to Relet (Former BV 212) LESS DIFFICULT TO LET
CPLPI  6 - Percentage of repair jobs for which an appointment was made
CPLPI  12 - Repairs and Maintenance Service Expenditure(Emergency and Urgent/Non-Urgent)
BV066b - 06-08
BV066d - Rent Collection and Arrears Recovery(Evictions)
HLPI 21 - Number of Rough Sleepers (Former BV 202)
HLPI 33 - 06-08
BV183a - Length of Stay in Temporary Accommodation (Bed and Breakfast)
BV183b - 06-08
HLPI 7 - Private Sector Dwellings Returned Into Occupation (Former BV 64)
BV164 - Equal Access to Social Housing
HLPI 2 - b. Sheltered Housing Alarm Calls (60 seconds)
BV064 - Private Sector Dwellings Returned Into Occupation or Demolished pre 06/07
CPLPI  14 - Repairs and Maintenance Service( Number of Emergency and Urgent against Non-Urgent)
? - HLPI 2 - Sheltered Housing Alarm Calls pre 06/07
HLPI 19 - Housing Service: Number of Households Prevented from Becoming Homeless
HLPI 24 - Relets Notice to Advert (Days)
HLPI 42 - b. Customer Satisfaction with the Reactive  Repairs Tradesmen
BV064 - 06-08
HLPI 44 - Reactive Repairs: Right First Time
HLPI 66 - 06-08
ASMLPI 2 - Repairs Expenditure(Planned/Responsive),excl. capital
BV066c - Rent Collection and Arrears Recovery(Notices Seeking Possession) pre 06/07
HLPI 28 - a. Repairs Appointments Made and Kept (Internal Workforce)
BV202 - Number of Rough Sleepers
BV066b - Rent Collection and Arrears Recovery(7 Weeks Arrears) pre 06/07
NI 156 - The Number of Households Living in Temporary Accommodation
BV214 - Housing Advice Service:repeat homelessness
ASMLPI 6 - Number of Non-Decent Dwellings
HLPI 13 - Collection of Former Tenant Arrears
HLPI 4 - b. Waiting Time For Adaptations (completion of works)
HLPI 9 - Equal Access to Social Housing (former BV 164)
? - HLPI 3 - Minimum Legal / Decent Homes Standard pre 06/07
? - HLPI 4a - Waiting Time For Adaptations (approval of grant/assistance) pre 06/07
HLPI 34 - Repairs Expenditure( Emergency and Urgent against Non-Urgent)
HLPI 45 - Reactive Repairs End to End Time (Days)
HLPI 22 - a. Average Time to Relet ; Keys in to Ready-to-let Date
HLPI 32 -  a.Satisfaction with Maintenance Service (Internal Workforce)
? - HLPI 1 - Offers  to Let Made Within 1 Day pre 06/07
HLPI 11 - Change in Number of Families in Temporary Accommodation
BV075a - Tenants Satisfaction - Participation (All)
HLPI 41 - f.Total Number of Repairs by Trade - Roofing
ASMLPI 14 - Energy Efficiency of housing stock (Former BV 63)
HLPI 8 - Meeting Priority Actions in the  Housing Service Delivery Plan
HLPI 33 - Repairs Expenditure(Emergency and Urgent/Non-Urgent)
HLPI 4 - a. Waiting Time For Adaptations (approval of grant/assistance)
BV183b - Length of Stay in Temporary Accommodation (Hostel) pre 06/07
HLPI 31 - To Complete Work Required In Void Properties Within 13 Days
CPLPI  10 - Customer Satisfaction with Building Maintenance Service
BV213 - Housing Service: preventing homelessness
HLPI 10 - Length of Stay in Bed and Breakfast Accommodation (former BV 183a)
DELETED - Abandoned Calls to the Contact Centre
Equal Access to Social Housing
HLPI 17 - Percentage of Evictions (Former BV 66d)
HLPI 37 - Housing and Communities - Employee Reviews
NI 139 - PLACE SURVEY - The Extent To Which Older People Receive The Support They Need To Live Independently
HLPI 22 - b. Average Time to Relet ; Ready-to-let Date to Letting Date
HLPI 30 - Pre-inspect Void Property Within 2 Days
HLPI 18 - Length of Stay in Temporary Accommodation (Hostel) - Former BV 183b
HLPI 16 - Percentage of Notices Seeking Possession (Former BV 66c)
HLPI 22 - 06-08
BV066a - Rent Collection and Arrears Recovery(Rent Collected)
HLPI 41 - b.Total Number of Repairs by Trade - Glazing
CPLPI  16 - Overall Percentage of Emergency Repairs Completed Within Target Time
BV066c - 06-08
BV066a - Rent Collection and Arrears Recovery(Rent Collected)  pre 06/07
NI 160 - Local Authority Tenants Satisfaction With Landlord Services
BV212 - Average time to relet local authority housing
HLPI 23 - Relets End to End Time (Days)
HLPI 2 - a. Sheltered Housing Alarm Calls (30 seconds)
HLPI 1 - b. Percentage of Choice Based Lettings Offers to Let Within 3 Days of Notification
HLPI 35 - Percentage of Properties with a Valid Landlord Gas Safety Certificate
HLPI 32 -  b.Satisfaction with  Maintenance Service (External Workforce)
HLPI 23 - Emergency Repairs Made Safe Within 24 Hours (internal )
NI 138 - PLACE SURVEY -Satisfaction Of People Over 65 With Both Home And Neighbourhood
HLPI 14 - Rent Collected (Former BV 66a)
HLPI 15 - Rent Collection Arrears Percentage (Former BV 66b)
HLPI 20 - Actions Against Domestic Violence (Former BV 225)
HLPI 41 - e.Total Number of Repairs by Trade - Plumbing
HLPI 34 - a. Repairs Expenditure( Emergency and Urgent against Non-Urgent); Internal Workforce
HLPI 55 - 06-08
HLPI 41 - d.Total Number of Repairs by Trade - Plastering
HLPI 41 - a.Total Number of Repairs by Trade - Bricklaying
BV074b - Tenants Satisfaction With Landlords (Black and Minority Ethnic Tenants)
CPLPI  1 -  Emergency Repairs Made Safe Within 24 Hours (internal workforce)
HLPI 6 - a. Complaints Dealt with Within Response Times
CPLPI  2 - Emergency Repairs Made Safe Within 24 Hours (external contractors)
HLPI 43 - Customer Received Preferred Choice of Reactive Repairs Appointment
HLPI 28 - b. Repairs Appointments Made and Kept (External Workforce)
? - HLPI 6 - Complaints Dealt with Within Response Times pre 06/07
HLPI 3 - Decent Homes Standard (Private Sector)
? - HLPI 5 - Homeless Decisions pre 06/07
BV225 - Actions Against Domestic Violence
HLPI 34 - b. Repairs Expenditure( Emergency and Urgent against Non-Urgent); External Workforce
HLPI 22 - Average Time to Relet (Former BV 212)
BV203 - Change in Number of Families in Temporary Accommodation
CPLPI  4 - Urgent - Completed works within 3 days (external contractors)
BV066b - Rent Collection and Arrears Recovery(7 Weeks Arrears)
CPLPI  15 - Average Void Property Level
HLPI 26 - Urgent - Completed works within 3 days (external contractors)
HLPI 1 - a. Offers  to Let Made Within 1 Day
BV066d - 06-08
HLPI 12 - Housing Advice Service:repeat homelessness (former BV 214)
BV075b - Tenants Satisfaction - Participation (Black and Minority Ethnic)
BV066d - Rent Collection and Arrears Recovery(Evictions) pre 06/07
CPLPI  8 -  Pre-inspect Void Property Within 2 Days
? - HLPI 7 - Abandoned Calls to the Contact Centre pre 06/07
BV074a - Tenants Satisfaction With Landlords (All)
HLPI 25 - Urgent - Completed Works within 3 days  (internal workforce)
CPLPI  9 - To Complete Work Required In Void Properties Within 13 Days
CPLPI  7 - Time taken to Complete Non-urgent Repairs (Days)
HLPI 33 - b. Repairs Expenditure(Emergency and Urgent/Non-Urgent); External Workforce
BV075c - Tenants Satisfaction - Participation (Non-Black and Minority Ethnic)
BV074c - Tenants Satisfaction With Landlords (Non-Black and Minority Ethnic)
NI 155 - The Number of Affordable Homes Delivered (Gross)
CPLPI  5 - Urgent -  Completed Works Within 3 Days (under £250)
BV183b - Length of Stay in Temporary Accommodation (Hostel)
HLPI 29 - Time taken to Complete Non-urgent Repairs (Days)
HLPI 27 - Urgent -  Completed Works Within 3 Days (under £250)
? - HLPI 4b - Waiting Time For Adaptations (completion of works) pre 06/07
HLPI 6 - b. The Number of Compliments Received
CPLPI  3 - Urgent - Completed Works within 3 days  (internal workforce)
HLPI 40 - Total Number of Reactive Repairs
HLPI 88 - Meeting Outcomes in SDP pre 09/10
HLPI 41 - c.Total Number of Repairs by Trade - Joinery
ASMLPI 1 - Repairs Expenditure(Planned/Responsive),incl.capital
HLPI 44 - 06-08
HLPI 5 - Homeless Decisions
BV066c - Rent Collection and Arrears Recovery(Notices Seeking Possession)
HLPI 4 - c. Waiting Time For Major Adaptations
HLPI 42 - a. Customer Satisfaction with  the Reactive  Repairs" Hub"
  

Collection Responsibility

ASMLPI 1 - Repairs Expenditure(Planned/Responsive),incl.capital
ASMLPI 2 - Repairs Expenditure(Planned/Responsive),excl. capital
NI 158 - Percentage of Non-Decent Council Homes
HLPI 8 - Meeting Priority Actions in the  Housing Service Delivery Plan
ASMLPI 14 - Energy Efficiency of housing stock (Former BV 63)
HLPI 88 - Meeting Outcomes in SDP pre 09/10
  

Owned Initiatives

Priority 1 - To provide a choice of housing to meet the needs of the residents of the Borough.