User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th April 2012Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Details"Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Links"Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Printable"Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Update"Show Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifPULPI 7 - Customer Satisfaction with Council-Promoted Shows
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Table showing Hierarchical Self of Object Form "Performance"Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows"Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows"Table showing Hierarchical Self of Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows"Chart showing Indicator "PULPI 7 - Customer Satisfaction with Council-Promoted Shows"Below TargetOn TargetAbove Target

Month

Percentage

Note

Apr 09/10

100%

   

20 interviews per show 8 shows(160) = 100%.Cumulative = 160/160.

May 09/10

100%

   

20 interviews per show 8 shows(160) = 100% for the month.Cumulative = 320/320.

Jun 09/10

100%

   

20 interviews per show 2 shows(40) = 100% for the month.Cumulative = 360/360.

Jul 09/10

100%

   

20 interviews per show 3 shows(60) = 100% for the month.Cumulative = 420/420.

Aug 09/10

100%

   

No shows this month.Cumulative = 420/420.

Sep 09/10

100%

   

20 interviews per show 3 shows(60) = 99% for the month(59/60).Cumulative = 479/480 (99.79% = 100% to nearest whole number).

Oct 09/10

100%

   

20 interviews per show 8 shows (160) = 99% for the month (158/160) Cumulative 637/640 (99.53% = 100% to nearest whole number)

Nov 09/10

100%

   

20 interviews per show 6 shows (120) 100% satisfaction . Cumulative757/760 .(99.60% = 100% to nearest whole number)

Dec 09/10

100%

   

22 shows 10 interviews per show( 8 of which were schools ( Total 220) 100%.Cumulative 977/980 .(99.69% = 100% to nearest whole number)

Jan 09/10

100%

   

1 show 20 interviews total 20 100% satisfaction cumulative  997/1000

Feb 09/10

100%

   

20 interviews per show - 7 shows = 140 100% satisfaction cumulative 1137/1140

Mar 09/10

99%

   

20 interviews per show 3 shows 60.  50 100% satisfaction 10 dis-satisfied = 83%. Cumulative = 1187/1200.

Apr 10/11

100%

   

5 shows 20 customer satisfaction per show = 100 =100% satisfaction

May 10/11

100%

   

4 shows 20 customer satisfaction per show = 80 = 100%

Jun 10/11

100%

   

5 shows 20 customer satisfaction per show = 100 =100% satisfaction

Jul 10/11

100%

   

3 shows 20 customer satisfaction per show = 60 = 100%

Aug 10/11

100%

   

No shows August Close Down

Sep 10/11

100%

   

2 shows 20 satisfaction sheets per show 40 @ 100% satisfaction

Oct 10/11

100%

   

8 shows 20 customer staisfaction per show = 160 = 100 = 100% satisfactin

Nov 10/11

100%

   

3 shows 20 customer satisfaction per show = 60 = 100%

Dec 10/11

100%

   

24 shows (panto) 7 shows attended by schools with no complaints and 17 public shows 20 customer stisfaction per show 100% satisfaction

Jan 10/11

100%

   

1 Show 20 interviews 100 % satisfaction

Feb 10/11

100%

   

3 shows 20 customer satisfaction per show = 60 = 100%

Mar 10/11

99%

   

6 SHOWS BOOKED had to cancel one received 2 complaints about this and 2 complaints on Chaz and Dave show 5 shows 20 customer satisfaction per show = 100.  96 satisfaction 4 complaints = 96% satisfaction

Apr 11/12

100%

   

2 SHOWS 20 SATISFACTION REVIEWS EACH SHOW = 40 ALL SATISFIED

May 11/12

100%

   

5 SHOWS 20 SATISFACTION REVEIWS EACH SHOW = 100 ALL SATISFIED.CUMULATIVE = 140/140.

Jun 11/12

100%

   

3 shows 20 satisfaction reviews each show = 60 all satisfied.Cumulative = 200/200.

Jul 11/12

100%

   

No council promoted shows all schools this month. Cumulative = 200/200.

Aug 11/12

100%

   

No council promoted shows at all this month.Cumulative = 200/200

Sep 11/12

100%

   

4 Council promoted shows this month 20 satisfaction reviews per show = 80 all satisfied Cumlative 280/280

Oct 11/12

99%

   

5 Council promoted shows this month 20 satisfaction reviews per show = 100 98 satisfied 2 complaints Sally Morgan show - Cumlative 378/380

Nov 11/12

100%

   

3 Council promoted shows this month 20 satisfaction reviews per show = 60 all satisfied cumlative 438/440

Dec 11/12

99%

   

29 Council promoted shows 10 customer satisfaction reviews per show = 290. 287 satisfied 3 not satisfied cumlative 725/730

Jan 11/12

99%

   

No council pormoted shows this month  725/730

Feb 11/12

99%

   

3 Council promoted shows this month 20 satisfaction reviews per show = 60 all satisfied cumlative 785/790

Mar 11/12

99%

   

3 Council promoted shows this month 20 satisfaction reviews per show = 60 all satisfied cumlative 845/850