|
Month |
Percentage |
|
Note |
|
Apr 10/11 |
|
|
Developing satisfaction form with contractor. |
|
May 10/11 |
|
|
Developing satisfaction form with contractor. |
|
Jun 10/11 |
|
|
Developing satisfaction form with contractor. |
|
Jul 10/11 |
|
|
Developing satisfaction form with contractor. |
|
Aug 10/11 |
|
|
Developing satisfaction form with contractor. |
|
Sep 10/11 |
92% |
|
50 Customer forms were given out and 12 were returned completed. 1 out of the 12 were poor or below. Cumulative average = 1100% divided by 12 sites. |
|
Oct 10/11 |
93% |
|
50 Customer forms were given out and 2 were returned completed. Both were Satisfactory or above. Cumulative average = 1300% divided by 14 sites |
|
Nov 10/11 |
93% |
|
50 Customer forms were given out and 14 were returned completed. 3 returned as unsatisfactory but only 1 agreed as other 2 were deemed as being outside normal routine maintenance or as being a resolved old issue.Cumulative average = 2600% divided by 28 sites |
|
Dec 10/11 |
86% |
|
50 Customer forms were given out and 10 were returned completed. 2 out of the 10 were poor or below. Cumulative average = 1900% divided by 22 sites. |
|
Jan 10/11 |
76% |
|
50 Customer forms were given out and 24 were returned completed. 8 out of the 24 were poor or below. Cumulative average = 3500% divided by 46 sites. |
|
Feb 10/11 |
75% |
|
50 Customer forms were given out and 5 were returned completed. 2 out of the 5 were poor or below. Cumulative average = 3800% divided by 51 sites. |
|
Mar 10/11 |
80% |
|
50 Customer forms were given out and 14 were returned completed. 2 out of the 14 were poor or below. Cumulative average = 5200% divided by 65 sites. |
|
Apr 11/12 |
78% |
|
50 Customer forms were given out and 42 were returned completed. 10 out of the 42 were poor or below 1 was N/A . Cumulative average = 8300% divided by 107 |
|
May 11/12 |
80% |
|
50 Customer forms were given out and 16 were returned completed. 1 out of the 16 were poor or below. Cumulative average = 9800 divided by 123 |
|
Jun 11/12 |
81% |
|
50 Customer forms were given out and 11 were returned completed. 1 out of the 11 were poor or below. Cumulative average = 10800 divided by 134 |
|
Jul 11/12 |
81% |
|
50 Customer forms were given out and 6 were returned completed. 0 out of the 6 were poor or below. Cumulative average = 11400 divided by 140 |
|
Aug 11/12 |
81% |
|
50 Customer forms were given out and 0 were returned completed. Cumulative average = 11400 divided by 140 |
|
Sep 11/12 |
80% |
|
50 Customer forms were given out and 43 were returned completed.11 out of 43 were returned as poor (6 poor rated were vetted out as NA to contract) Cumulative average = 14600 divided by 183 |
|
Oct 11/12 |
80% |
|
50 Customer forms were given out and 27 were returned completed.5 out of 27 were returned as poor Cumulative average = 16800 divided by 210 |
|
Nov 11/12 |
81% |
|
50 Customer forms were given out and 6 were returned completed.0 out of 6 were returned as poor Cumulative average = 17400 divided by 216 |
|
Dec 11/12 |
81% |
|
50 Customer forms were given out and 0 were returned completed. Cumulative average = 17400 divided by 216 |
|
Jan 11/12 |
|
|
|
|
Feb 11/12 |
|
|
|
|
Mar 11/12 |
|
|
|
