User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th January 2012Show Indicator "CCSLPI 5 - Dealing in Full with Telephone Calls at First Point of Contact" using Object Form "Details"Show Indicator "CCSLPI 5 - Dealing in Full with Telephone Calls at First Point of Contact" using Object Form "Links"Show Indicator "CCSLPI 5 - Dealing in Full with Telephone Calls at First Point of Contact" using Object Form "Printable"Show Indicator "CCSLPI 5 - Dealing in Full with Telephone Calls at First Point of Contact" using Object Form "Update"Show Indicator "CCSLPI 5 - Dealing in Full with Telephone Calls at First Point of Contact" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCCSLPI 5 - Dealing in Full with Telephone Calls at First Point of Contact
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "CCSLPI 5 - Dealing in Full with Telephone Calls at First Point of Contact"Below TargetOn TargetAbove Target

Month

Percentage

Note

Apr 09/10

84%

   

   

May 09/10

85%

   

   

Jun 09/10

86%

   

   

Jul 09/10

90%

   

   

Aug 09/10

88%

   

   

Sep 09/10

83%

   

   

Oct 09/10

87%

   

   

Nov 09/10

87%

   

   

Dec 09/10

83%

   

   

Jan 09/10

87%

   

   

Feb 09/10

87%

   

   

Mar 09/10

87%

   

   

Apr 10/11

88%

   

0.96

May 10/11

88%

   

   

Jun 10/11

87%

   

   

Jul 10/11

88%

   

   

Aug 10/11

87%

   

   

Sep 10/11

87%

   

   

Oct 10/11

100%

   

   

Nov 10/11

94%

   

   

Dec 10/11

88%

   

   

Jan 10/11

88%

   

   

Feb 10/11

88%

   

   

Mar 10/11

86%

   

   

Apr 11/12

86%

   

   

May 11/12

88%

   

   

Jun 11/12

84%

   

   

Jul 11/12

85%

   

   

Aug 11/12

85%

   

   

Sep 11/12

85%

   

   

Oct 11/12

86%

   

   

Nov 11/12

85%

   

   

Dec 11/12

83%

   

   

Jan 11/12

   

   

   

Feb 11/12

   

   

   

Mar 11/12