Reference
Name
Owner
Nov 11/12
Nov 11/12 (Target Status)
Dec 11/12
Dec 11/12 (Target Status)
CCSLPI 4
Telephone Calls Answered Within 20 Seconds
Assistant Director - Business Improvement
62.3%
62.4%
CCSLPI 6
Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes
65.9%
65.4%
CCSLPI 7
Response to Complaints Within 10 Days
92%
ASMLPI 3
Occupied Commercial Property (Council - owned)
Assistant Director - Regeneration and Public Protection
83.0%
84.0%
EHLPI 23
Overall Customer Satisfaction With The Environmental Protection Service
74.0%
77.0%
HLPI 3
Decent Homes Standard (Private Sector)
Assistant Director - Housing and Communities
16
HLPI 13
Collection of Former Tenant Arrears
23,628
26,658
LLPI 3
Camp Hill Property Acquisitions
Assistant Director - Corporate Governance
85.71%
LLPI 5
Section 106 Agreements Completed Within 50 Working Days
42.86%
40.00%
LLPI 12
Draft Leases Issued To Applicant Within 15 Working Days
92.31%
PULPI 14
Household Recycling Percentage - Former BV 82 a (i)
Assistant Director - Assets and Street Services
25.77%
PULPI 15
Household Composting Percentage - Former BV 82 b (i)
13.72%
CFLPI 9
Percentage of Council Tax Collected (Former BV 9)
Assistant Director - Finance and Procurement
77.70%
87.31%
CFLPI 11
Speed of Processing: New HB/CTB Claims (Former BV 78a)
22.64
22.69
CFLPI 12
Speed of Processing: Change in Circumstances for HB/CTB (Former BV 78b)
20.22
20.60
CELPI 14
Working Days Lost to Sickness Absence (Former BV 12)
6.23
7.01
NI 15
Serious Violent Crime Rate
Communities Manager
0.80
0.87
NI 16
Serious Acquisitive Crime Rate
10.13
11.52
NI 192
Household Waste Recycled and Composted
39.49%
Q2/11/12
Q2/11/12 (Target Status)
Q3/11/12
Q3/11/12 (Target Status)
ASMLPI 6
Number of Non-Decent Dwellings
197
191
EHLPI 2
Decision Notices
93%
2010/2011
2010/2011 (Target Status)
CGPI3
Percentage of Members Attending OSP Meetings
73.60%
ASMLPI 14
Energy Efficiency of housing stock (Former BV 63)
70.0
NI 158
Percentage of Non-Decent Council Homes
4.1%
NI 187
a. Tackling Fuel Poverty - % of people receiving income based benefits living in homes with a low energy efficiency rating
9.50
b.. Tackling Fuel Poverty - % of people receiving income based benefits living in homes with a high energy efficiency rating
26.10
NI 188
Planning to Adapt to Climate Change
2
NI 195a
Litter (Street and Environmental Cleanliness)
7%
