|
Reference |
Name |
Owner |
Nov 11/12 |
Nov 11/12 (Target Status) |
Dec 11/12 |
Dec 11/12 (Target Status) |
| Monthly Local PIs |
|
CCSLPI 5 |
Dealing in Full with Telephone Calls at First Point of Contact |
Assistant Director - Business Improvement |
85% |
|
83% |
|
|
ASMLPI 4 |
Car Park Ticket Sales |
Assistant Director - Assets and Street Services |
1,033,874 |
|
1,207,951 |
|
|
EHLPI 4 |
Development Control Response to All Service Requests |
Assistant Director - Regeneration and Public Protection |
97% |
|
97% |
|
|
EHLPI 5 |
Building Control Response to All Service Requests |
Assistant Director - Regeneration and Public Protection |
|
|
82% |
|
|
EHLPI 9 |
Standard Searches Within 10 Working Days |
Assistant Director - Regeneration and Public Protection |
100.00% |
|
100.00% |
|
|
EHLPI 10 |
Food Establishments Which Are Broadly Compliant with Food Hygiene (Former NI 184) |
Assistant Director - Regeneration and Public Protection |
82.00% |
|
83.00% |
|
|
EHLPI 21 |
Overall Customer Satisfaction With The Development Control Service |
Assistant Director - Regeneration and Public Protection |
86.0% |
|
85.0% |
|
|
EHLPI 22 |
Overall Customer Satisfaction With The Building Control Service |
Assistant Director - Regeneration and Public Protection |
95.0% |
|
97.0% |
|
|
EHLPI 24 |
Overall Satisfaction With The Business Regulation and Support Service |
Assistant Director - Regeneration and Public Protection |
94.0% |
|
93.0% |
|
|
EHLPI 26 |
Environmental Protection Response to All Service Requests |
Assistant Director - Regeneration and Public Protection |
98% |
|
98% |
|
|
EHLPI 27 |
Business Regulation and Support Response to All Service Requests |
Assistant Director - Regeneration and Public Protection |
96% |
|
96% |
|
|
HLPI 2 |
b. Sheltered Housing Alarm Calls (60 seconds) |
Assistant Director - Housing and Communities |
99.49% |
|
99.29% |
|
|
HLPI 6 |
b. The Number of Compliments Received |
Assistant Director - Housing and Communities |
39 |
|
42 |
|
|
HLPI 7 |
Private Sector Dwellings Returned Into Occupation (Former BV 64) |
Assistant Director - Housing and Communities |
44 |
|
61 |
|
|
HLPI 17 |
Percentage of Evictions (Former BV 66d) |
Assistant Director - Housing and Communities |
0.10% |
|
0.10% |
|
|
LLPI 1 |
Dispatch of Right to Buy Transfer Documentation |
Assistant Director - Corporate Governance |
100.00% |
|
100.00% |
|
|
LLPI 2 |
Rent Possession Proceedings Within 4 Weeks |
Assistant Director - Corporate Governance |
100.00% |
|
100.00% |
|
|
LLPI 4 |
Prosecutions(Successful Outcomes) |
Assistant Director - Corporate Governance |
93.33% |
|
93.75% |
|
|
LLPI 6 |
New Leases Completed Within 50 Working Days |
Assistant Director - Corporate Governance |
94.12% |
|
94.44% |
|
|
LLPI 7 |
Freehold Land/Property Disposals |
Assistant Director - Corporate Governance |
100.00% |
|
100.00% |
|
|
LLPI 9 |
Council House Sale Completions |
Assistant Director - Corporate Governance |
100% |
|
100% |
|
|
LLPI 10 |
Section 106 Agreement - Dispatch of Papers |
Assistant Director - Corporate Governance |
100% |
|
100% |
|
|
LLPI 11 |
Anti-Social Behaviour Orders Obtained |
Assistant Director - Corporate Governance |
100% |
|
100% |
|
|
LLPI 13 |
Freehold Land/Property Acquisitions |
Assistant Director - Corporate Governance |
100.00% |
|
100.00% |
|
|
PULPI 6 |
Volunteer Hours in the Natural Environment Team |
Assistant Director - Corporate Governance |
1,974.5 |
|
2,211.0 |
|
|
PULPI 7 |
Customer Satisfaction with Council-Promoted Shows |
|
100% |
|
99% |
|
|
PULPI 8 |
Footfall at the Civic Hall |
|
190,627 |
|
217,525 |
|
|
PULPI 9 |
Kg of Household Waste Collected per Head |
Assistant Director - Assets and Street Services |
371.66 |
|
|
|
|
PULPI 10 |
Civic Hall Bistro Satisfaction Level |
|
100% |
|
100% |
|
|
PULPI 16 |
All Visits to the Museum (Former BV 170a) |
|
548 |
|
569 |
|
|
PULPI 17 |
Visits to the Museum in Person (Former BV 170b) |
|
515.00 |
|
533.00 |
|
|
PULPI 18 |
Visits to the Museum by School Groups (Former BV 170c) |
|
1,109 |
|
1,159 |
|
|
PULPI 20 |
Customer Satisfaction with Grounds Maintenance Operations |
Assistant Director - Corporate Governance |
81% |
|
81% |
|
|
CFLPI 2 |
Former Debts - Council Tax |
Assistant Director - Finance and Procurement |
919,286 |
|
980,926 |
|
|
CFLPI 4 |
Former Debts - Non Domestic Rates |
Assistant Director - Finance and Procurement |
525,495 |
|
|
|
|
CFLPI 5 |
Former Debts - Sundry Debtors |
Assistant Director - Finance and Procurement |
585,983 |
|
586,968 |
|
|
CFLPI 10 |
Percentage of Non-Domestic Rates Collected (Former BV 10) |
Assistant Director - Finance and Procurement |
78.52% |
|
88.10% |
|
|
CELPI 1 |
Percentage of Payslips with No Errors |
Assistant Director - Business Improvement |
99% |
|
100% |
|
| Monthly National Indicators |
|
NI 191 |
Residual Houeshold Waste per Household |
|
510 |
|
|
|
|
NI 20 |
Assault with injury crime rate |
Communities Manager |
|
|
5.07 |
|
