|
Month |
Percentage |
|
Note |
|
Apr 07/08 |
98.80% |
|
|
|
May 07/08 |
96.20% |
|
|
|
Jun 07/08 |
96.30% |
|
|
|
Jul 07/08 |
96.70% |
|
|
|
Aug 07/08 |
96.80% |
|
|
|
Sep 07/08 |
97.00% |
|
|
|
Oct 07/08 |
97.00% |
|
|
|
Nov 07/08 |
95.00% |
|
|
|
Dec 07/08 |
95.00% |
|
|
|
Jan 07/08 |
92.90% |
|
|
|
Feb 07/08 |
98.40% |
|
|
|
Mar 07/08 |
94.50% |
|
|
|
Apr 08/09 |
95.90% |
|
|
|
May 08/09 |
98.00% |
|
|
|
Jun 08/09 |
98.00% |
|
|
|
Jul 08/09 |
98.00% |
|
Above Target |
|
Aug 08/09 |
98.00% |
|
Above Target |
|
Sep 08/09 |
99.00% |
|
Above Target |
|
Oct 08/09 |
97.00% |
|
Above Target |
|
Nov 08/09 |
98.00% |
|
Above Target |
|
Dec 08/09 |
97.00% |
|
Above Target |
|
Jan 08/09 |
94.50% |
|
Above Target |
|
Feb 08/09 |
96.80% |
|
Above Target |
|
Mar 08/09 |
93.00% |
|
Above Target |
|
Apr 09/10 |
92.00% |
|
year end processes and volume of new claims received due to economic downturn |
|
May 09/10 |
92.00% |
|
year end processes and volume of new claims received due to economic downturn |
|
Jun 09/10 |
92.00% |
|
Staff Shortages due to illness & maternity Leave + Increased workload |
|
Jul 09/10 |
94.00% |
|
|
|
Aug 09/10 |
96.00% |
|
|
|
Sep 09/10 |
94.00% |
|
Target not met due to staff resources, A/L, sickness & programme of interventions |
|
Oct 09/10 |
86.00% |
|
Target not met due to staff resources, A/L, sickness & programme of interventions |
|
Nov 09/10 |
75.00% |
|
Increased workload due to change in legislation from Nov. 09 i.e. manual assessment of 300 pension credit claims. |
|
Dec 09/10 |
92.00% |
|
|
|
Jan 09/10 |
93.00% |
|
|
|
Feb 09/10 |
94.00% |
|
|
|
Mar 09/10 |
93.00% |
|
|
|
Apr 10/11 |
93.78% |
|
|
|
May 10/11 |
84.00% |
|
|
|
Jun 10/11 |
88.38% |
|
|
|
Jul 10/11 |
94.60% |
|
|
|
Aug 10/11 |
98.01% |
|
This shows that we are now more up-to-date dealing with claims. |
|
Sep 10/11 |
96.04% |
|
A slight drop with regard to the previous month but still within target |
|
Oct 10/11 |
97.49% |
|
|
|
Nov 10/11 |
96.68% |
|
|
|
Dec 10/11 |
93.62% |
|
|
|
Jan 10/11 |
93.47% |
|
|
|
Feb 10/11 |
93.43% |
|
|
|
Mar 10/11 |
93.07% |
|
Increased caseload and bedding in of new structure & processes |
