User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th January 2012Show Indicator "CCSLPI 4 - Telephone Calls Answered Within 20 Seconds" using Object Form "Details"Show Indicator "CCSLPI 4 - Telephone Calls Answered Within 20 Seconds" using Object Form "Links"Show Indicator "CCSLPI 4 - Telephone Calls Answered Within 20 Seconds" using Object Form "Printable"Show Indicator "CCSLPI 4 - Telephone Calls Answered Within 20 Seconds" using Object Form "Update"Show Indicator "CCSLPI 4 - Telephone Calls Answered Within 20 Seconds" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCCSLPI 4 - Telephone Calls Answered Within 20 Seconds
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "CCSLPI 4 - Telephone Calls Answered Within 20 Seconds"Below TargetOn TargetAbove Target

Month

Percentage

Note

Apr 09/10

64.2%

   

   

May 09/10

57.9%

   

   

Jun 09/10

74.4%

   

   

Jul 09/10

70.2%

   

   

Aug 09/10

69.3%

   

   

Sep 09/10

62.2%

   

   

Oct 09/10

68.3%

   

   

Nov 09/10

67.8%

   

   

Dec 09/10

70.9%

   

   

Jan 09/10

65.0%

   

   

Feb 09/10

63.6%

   

   

Mar 09/10

62.4%

   

   

Apr 10/11

60.4%

   

   

May 10/11

59.7%

   

   

Jun 10/11

57.7%

   

   

Jul 10/11

57.4%

   

   

Aug 10/11

51.7%

   

   

Sep 10/11

45.0%

   

   

Oct 10/11

63.8%

   

   

Nov 10/11

65.8%

   

   

Dec 10/11

71.3%

   

   

Jan 10/11

66.1%

   

   

Feb 10/11

68.3%

   

   

Mar 10/11

66.3%

   

   

Apr 11/12

64.3%

   

   

May 11/12

64.3%

   

   

Jun 11/12

63.1%

   

   

Jul 11/12

62.4%

   

   

Aug 11/12

62.5%

   

63.9% current month

Sep 11/12

62.0%

   

   

Oct 11/12

62.4%

   

67.8% current month

Nov 11/12

62.3%

   

65.4% current month

Dec 11/12

62.4%

   

71.5% current month

Jan 11/12

   

   

   

Feb 11/12

   

   

   

Mar 11/12