User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th January 2012Show Indicator "CCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes" using Object Form "Details"Show Indicator "CCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes" using Object Form "Links"Show Indicator "CCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes" using Object Form "Printable"Show Indicator "CCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes" using Object Form "Update"Show Indicator "CCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "CCSLPI 6 - Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes"Below TargetOn TargetAbove Target

Month

Percentage

Note

Apr 09/10

52.4%

   

   

May 09/10

45.4%

   

   

Jun 09/10

62.7%

   

   

Jul 09/10

59.1%

   

   

Aug 09/10

59.3%

   

   

Sep 09/10

46.8%

   

   

Oct 09/10

58.9%

   

   

Nov 09/10

64.9%

   

   

Dec 09/10

68.2%

   

   

Jan 09/10

57.0%

   

   

Feb 09/10

55.4%

   

   

Mar 09/10

54.1%

   

   

Apr 10/11

53.0%

   

   

May 10/11

53.7%

   

   

Jun 10/11

52.7%

   

   

Jul 10/11

52.6%

   

   

Aug 10/11

49.6%

   

   

Sep 10/11

46.0%

   

   

Oct 10/11

61.6%

   

   

Nov 10/11

60.9%

   

   

Dec 10/11

76.7%

   

   

Jan 10/11

73.6%

   

   

Feb 10/11

73.6%

   

   

Mar 10/11

68.7%

   

   

Apr 11/12

67.8%

   

   

May 11/12

67.9%

   

   

Jun 11/12

66.5%

   

   

Jul 11/12

65.0%

   

   

Aug 11/12

65.5%

   

67.3% current month

Sep 11/12

64.9%

   

   

Oct 11/12

65.4%

   

66.7% current month

Nov 11/12

65.9%

   

67.1% current month

Dec 11/12

65.4%

   

74% current month

Jan 11/12

   

   

   

Feb 11/12

   

   

   

Mar 11/12