Quarter
%
Note
Q1/05/06
100%
Q2/05/06
98%
Q3/05/06
97%
Q4/05/06
96%
Q1/06/07
Q2/06/07
95%
Q3/06/07
Q4/06/07
Q1/07/08
Q2/07/08
Q3/07/08
Q4/07/08
93%
Q1/08/09
80%
Q2/08/09
Q3/08/09
75%
Q4/08/09
76%
Q1/09/10
89%
Q2/09/10
85%
delays in process due to sickness/holiday
Q3/09/10
81%
Q4/09/10
84%
Q1/10/11
Q2/10/11
Q3/10/11
Q4/10/11
87%
Service delivery improvements are not reflected in the data imports. Last 6 months show significant improvements due to control measures put in place
Q1/11/12
86%
Q2/11/12
90%
Q3/11/12
91%
Q4/11/12
88%