Reference
Name
May 10/1
May 10/1 (Target Status)
May 10/1 (Below Target)
May 10/1 (Above Target)
Target 09/10
May 10/1 (Row Comment)
CCSLPI 4
Telephone Calls Answered Within 20 Seconds
67.5%
72.5%
70%
CCSLPI 5
Dealing in Full with Telephone Calls at First Point of Contact
78%
83%
80%
CCSLPI 6
Visitors Seeing an Advisor at the Contact Centre Within 10 Minutes
77.5%
75%
CCSLPI 7
Response to Complaints Within 10 Days
93%
98%
95%
ASMLPI 1
Repairs Expenditure(Planned/Responsive),incl.capital
70.00%
71.00%
67%
ASMLPI 5
Footfall:Nuneaton Town Centre
828,750
871,250
5,594,000