Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "CCSLPI 1 - Meeting Priority Actions in the  Customer Services Service Delivery Plan"Below TargetOn TargetAbove Target

Quarter

Percentage

Note

Q1/09/10

90%

   

9/10 actions - progress chasing one action relating to customersbeing able to view their Council Tax/Business Rate account.

Q2/09/10

80%

   

8/10 actions.New customer feedback process is being tested(revised implementation date December 2009).Business Case not yet developed to allow Council Tax customers to view their accounts(may not get budget approval).

Q3/09/10

90%

   

9/10 actions - New customer feedback process has been delayed due to testing.

Q4/09/10

70%

   

7/10 actions.3 actions missed target:New customer feedback(new date for implementation April 2010),corporate scanning/electronic delivery of mail and Council Tax/Business Rate payers viewing accounts.

Q1/10/11

100%

   

Relates to 10 actions.

Q2/10/11

100%

   

Relates to 10 actions.

Q3/10/11

100%

   

   

Q4/10/11

70%

   

7 of 10 outcomes.Three missed target relating to: creation of Corporate scanning team,creation of Corporate admin. Team and provision to view Council Tax and Business Rate accounts (all subject to Lean Systems approach).