User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th January 2012Show Indicator "BV079a - Accuracy of Processing HB/CTB Claims " using Object Form "Performance"Show Indicator "BV079a - Accuracy of Processing HB/CTB Claims " using Object Form "Links"Show Indicator "BV079a - Accuracy of Processing HB/CTB Claims " using Object Form "Printable"Show Indicator "BV079a - Accuracy of Processing HB/CTB Claims " using Object Form "Update"Show Indicator "BV079a - Accuracy of Processing HB/CTB Claims " using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifBV079a - Accuracy of Processing HB/CTB Claims
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
Accuracy of Processing HB/CTB Claims
  
  
  
The percentage of cases within a random sample for which the Authority's calculation of Housing and Council Tax Benefit (HB/CTB) is found to be correct.
  
  

Quarter

Percentage

Q1/07/08

98.40%

   

Q2/07/08

99.20%

   

Q3/07/08

99.20%

   

Q4/07/08

99.00%

   

Q1/08/09

   

   

Q2/08/09

   

   

Q3/08/09

   

   

Q4/08/09

94.62%