| Meeting Priority Actions in the Customer Services Service Delivery Plan |
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| Meeting 80% of the priority actions in the Corporate Customer Services Service Delivery Plan. |
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|
Quarter |
Percentage |
|
|
Q1/09/10 |
90% |
|
|
Q2/09/10 |
80% |
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|
Q3/09/10 |
90% |
|
|
Q4/09/10 |
70% |
|
|
Q1/10/11 |
100% |
|
|
Q2/10/11 |
100% |
|
|
Q3/10/11 |
100% |
|
|
Q4/10/11 |
70% |
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|
|
|
|