| Overall Customer Satisfaction With The Development Control Service |
|
| The overall Development Control service customer satisfaction level based on a monthly sample survey of customers. |
|
|
|
|
Month |
|
Percentage |
|
Apr 07/08 |
|
0.0% |
|
May 07/08 |
|
0.0% |
|
Jun 07/08 |
|
100.0% |
|
Jul 07/08 |
|
100.0% |
|
Aug 07/08 |
|
100.0% |
|
Sep 07/08 |
|
100.0% |
|
Oct 07/08 |
|
100.0% |
|
Nov 07/08 |
|
100.0% |
|
Dec 07/08 |
|
100.0% |
|
Jan 07/08 |
|
100.0% |
|
Feb 07/08 |
|
82.0% |
|
Mar 07/08 |
|
75.0% |
|
Apr 08/09 |
|
79.0% |
|
May 08/09 |
|
74.0% |
|
Jun 08/09 |
|
70.0% |
|
Jul 08/09 |
|
73.0% |
|
Aug 08/09 |
|
71.0% |
|
Sep 08/09 |
|
71.0% |
|
Oct 08/09 |
|
75.0% |
|
Nov 08/09 |
|
73.0% |
|
Dec 08/09 |
|
74.0% |
|
Jan 08/09 |
|
74.0% |
|
Feb 08/09 |
|
73.0% |
|
Mar 08/09 |
|
75.0% |
|
Apr 09/10 |
|
74.0% |
|
May 09/10 |
|
73.0% |
|
Jun 09/10 |
|
75.0% |
|
Jul 09/10 |
|
67.0% |
|
Aug 09/10 |
|
66.0% |
|
Sep 09/10 |
|
67.0% |
|
Oct 09/10 |
|
64.0% |
|
Nov 09/10 |
|
65.0% |
|
Dec 09/10 |
|
65.0% |
|
Jan 09/10 |
|
64.0% |
|
Feb 09/10 |
|
66.0% |
|
Mar 09/10 |
|
63.0% |
|
Apr 10/11 |
|
64.0% |
|
May 10/11 |
|
66.0% |
|
Jun 10/11 |
|
67.0% |
|
Jul 10/11 |
|
75.0% |
|
Aug 10/11 |
|
79.0% |
|
Sep 10/11 |
|
79.0% |
|
Oct 10/11 |
|
76.0% |
|
Nov 10/11 |
|
76.0% |
|
Dec 10/11 |
|
77.0% |
|
Jan 10/11 |
|
78.0% |
|
Feb 10/11 |
|
78.0% |
|
Mar 10/11 |
|
81.0% |
|
Apr 11/12 |
|
82.0% |
|
May 11/12 |
|
81.0% |
|
Jun 11/12 |
|
81.0% |
|
Jul 11/12 |
|
80.0% |
|
Aug 11/12 |
|
80.0% |
|
Sep 11/12 |
|
79.0% |
|
Oct 11/12 |
|
84.0% |
|
Nov 11/12 |
|
86.0% |
|
Dec 11/12 |
|
85.0% |
|
Jan 11/12 |
|
|
|
Feb 11/12 |
|
|
|
Mar 11/12 |
|
|
|
|
|
|
