User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th January 2012Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Performance"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Details"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Links"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Printable"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Update"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
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Owner

Assistant Director - Business Improvement

  
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Objectives

  
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ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement
  
Use the table below to add performance data. To save the changes click on Update
  

Month

Percentage

BT

AT

Note

Apr 07/08

83%

   

75%

85%

515/621

May 07/08

87%

   

75%

85%

1097/1261

Jun 07/08

84%

   

75%

85%

1635/1946

Jul 07/08

83%

   

75%

85%

2333/2811

Aug 07/08

67%

   

75%

85%

2320/3142

Sep 07/08

85%

   

75%

85%

3469/4082

Oct 07/08

76%

   

75%

85%

3732/4910

Nov 07/08

80%

   

75%

85%

4528/5660

Dec 07/08

83%

   

75%

85%

5165/6223

Jan 07/08

88%

   

75%

85%

6224/7073

Feb 07/08

87%

   

75%

85%

6761/7772

Mar 07/08

87%

   

75%

85%

7250/8333

Apr 08/09

87%

   

75%

85%

628/760

May 08/09

85%

   

75%

85%

1155/1380

Jun 08/09

83%

   

75%

85%

1731/2070

Jul 08/09

85%

   

75%

85%

2328/2809

Aug 08/09

82%

   

75%

85%

2820/3430

Sep 08/09

82%

   

75%

85%

3439/4177

Oct 08/09

86%

   

75%

85%

4085/4949

Nov 08/09

78%

   

75%

85%

4743/5805

Dec 08/09

77%

   

75%

85%

5287/6500

Jan 08/09

80%

   

75%

85%

5924/7322

Feb 08/09

77%

   

75%

85%

6536/8089

Mar 08/09

82%

   

75%

85%

7198/8914

Apr 09/10

82%

   

75%

85%

662\804

May 09/10

78%

   

75%

85%

1230\1536

Jun 09/10

80%

   

75%

85%

1920\2401

Jul 09/10

81%

   

75%

85%

2602\3246

Aug 09/10

85%

   

75%

85%

3213\3963

Sep 09/10

81%

   

75%

85%

3853\4756

Oct 09/10

74%

   

75%

85%

3940\5314

Nov 09/10

66%

   

75%

85%

4026\6122

Dec 09/10

67%

   

75%

85%

4469\6782

Jan 09/10

82%

   

75%

85%

5956\8584

Feb 09/10

80%

   

75%

85%

6792\9630

Mar 09/10

79%

   

75%

85%

7901\10702

Apr 10/11

88%

   

75%

85%

1346/1534

May 10/11

98%

   

75%

85%

2031/2242

Jun 10/11

88%

   

75%

85%

2861/3176

Jul 10/11

96%

   

75%

85%

4487/4833

Aug 10/11

99%

   

75%

85%

5620/6213

Sep 10/11

70%

   

75%

85%

7049/7226

Oct 10/11

95%

   

75%

85%

8290/8429

Nov 10/11

91%

   

75%

85%

9824/9845

Dec 10/11

97%

   

75%

85%

10911/10899

Jan 10/11

78%

   

75%

85%

12256/11953

Feb 10/11

   

   

75%

85%

   

Mar 10/11

   

   

75%

85%

   

Apr 11/12

   

   

75%

85%

   

May 11/12

   

   

75%

85%

   

Jun 11/12

   

   

75%

85%

   

Jul 11/12

   

   

75%

85%

   

Aug 11/12

   

   

75%

85%

   

Sep 11/12

   

   

75%

85%

   

Oct 11/12

   

   

75%

85%

   

Nov 11/12

   

   

75%

85%

   

Dec 11/12

   

   

75%

85%

   

Jan 11/12

   

   

75%

85%

   

Feb 11/12

   

   

75%

85%

   

Mar 11/12

   

   

75%

85%