User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th January 2012Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Performance"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Details"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Links"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Printable"Show Indicator "ITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifITLPI 2 - Percentage of Calls Resolved Within Service Level Agreement
The percentage of I.T. requests for assistance resolved within agreed Service Level Agreement target(s).Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
Use the table below to add performance data. To save the changes click on Update
  

Month

Percentage

Apr 07/08

83%

   

May 07/08

87%

   

Jun 07/08

84%

   

Jul 07/08

83%

   

Aug 07/08

67%

   

Sep 07/08

85%

   

Oct 07/08

76%

   

Nov 07/08

80%

   

Dec 07/08

83%

   

Jan 07/08

88%

   

Feb 07/08

87%

   

Mar 07/08

87%

   

Apr 08/09

87%

   

May 08/09

85%

   

Jun 08/09

83%

   

Jul 08/09

85%

   

Aug 08/09

82%

   

Sep 08/09

82%

   

Oct 08/09

86%

   

Nov 08/09

78%

   

Dec 08/09

77%

   

Jan 08/09

80%

   

Feb 08/09

77%

   

Mar 08/09

82%

   

Apr 09/10

82%

   

May 09/10

78%

   

Jun 09/10

80%

   

Jul 09/10

81%

   

Aug 09/10

85%

   

Sep 09/10

81%

   

Oct 09/10

74%

   

Nov 09/10

66%

   

Dec 09/10

67%

   

Jan 09/10

82%

   

Feb 09/10

80%

   

Mar 09/10

79%

   

Apr 10/11

88%

   

May 10/11

98%

   

Jun 10/11

88%

   

Jul 10/11

96%

   

Aug 10/11

99%

   

Sep 10/11

70%

   

Oct 10/11

95%

   

Nov 10/11

91%

   

Dec 10/11

97%

   

Jan 10/11

78%

   

Feb 10/11

   

   

Mar 10/11

   

   

Apr 11/12

   

   

May 11/12

   

   

Jun 11/12

   

   

Jul 11/12

   

   

Aug 11/12

   

   

Sep 11/12

   

   

Oct 11/12

   

   

Nov 11/12

   

   

Dec 11/12

   

   

Jan 11/12

   

   

Feb 11/12

   

   

Mar 11/12

   

   

Use the object below to change the remedial action/commentry and baseline on performance for the performance indicator