NBBC PM System - HLPI 15 - Rent Collection Arrears Percentage (Former BV 66b)

Month

Value

Note

Apr 07/08

4.74%

May 07/08

4.89%

Jun 07/08

4.79%

Jul 07/08

4.73%

Aug 07/08

4.60%

Sep 07/08

4.57%

Oct 07/08

4.57%

Nov 07/08

4.56%

Dec 07/08

4.53%

Jan 07/08

4.45%

Feb 07/08

4.25%

Mar 07/08

4.16%

Apr 08/09

3.80%

Please note that all Housing indicator tolerances were amended for 2008-09 so that indicators can only be on target if the target is met(this change was made in Sept.2008).

May 08/09

4.08%

Jun 08/09

4.20%

Jul 08/09

3.45%

Aug 08/09

3.76%

Sep 08/09

4.33%

This is a volatile indicator, changing weekly. As greater control of arrears is achieved we will see the figure reducing.

Oct 08/09

4.65%

Nov 08/09

4.00%

Dec 08/09

4.18%

Jan 08/09

4.11%

Feb 08/09

4.22%

Mar 08/09

3.51%

Apr 09/10

3.88%

May 09/10

4.21%

Jun 09/10

4.14%

Jul 09/10

3.22%

Aug 09/10

3.30%

Normal cyclical trend for this time of year and economic climate.

Sep 09/10

4.08%

Oct 09/10

4.90%

Nov 09/10

4.88%

Dec 09/10

4.64%

Jan 09/10

5.09%

Feb 09/10

5.05%

Mar 09/10

5.16%

Apr 10/11

5.53%

focus on early intervention

May 10/11

7.39%

Continued priority given to early intervention work to reduce the number of tenants owing over 7 wks rent including introduction of semi automated letters to low level arrears cases.

Jun 10/11

6.72%

Continued priority given to early intervention work to reduce the number of tenants owing over 7 wks rent including introduction of semi automated letters to low level arrears cases, and a managed increase in the number of notices serviced.

Jul 10/11

4.64%

Sustained early intervention work has seen a decline in number of tenants owing over 7 wks rent. Target now being achieved.

Aug 10/11

4.51%

Increase the number of personal contacts to assist people with debt management and prioritisation of expenditure. Also identify priority debts with the effect that the number of tenants in higher arrears is reducing.

Sep 10/11

5.79%

Efforts are continuing during interviews to identify reasons for non payment, enabling team to isolate contributing factors and suggest actions to address reasons why arrears are increasing. Focus for the coming month will be to analyse trends and reasons why rent is not being paid.

Oct 10/11

5.89%

Factors continue to be identified to address reasons for persistent non payment of rent. One area identified is the number of 4 weekly/monthly payers (excluding DD, SO and direct deductions from wages) who are making little or no effort to pay in advance

Nov 10/11

5.50%

Monthly payers paying in arrears are now routinely contacted, advised of situation, obligation under tenancy agreement and choice of payment methods. The intended outcome being for the tenant to increase payments and eventually pay in advance rather than arrears, encouraged to take up DD

Dec 10/11

4.07%

Number of tenants in rent arrears of more than 7 weeks net rent has reduced by 25% since last month although number of tenants remains reasonably static.

Jan 10/11

5.65%

Impact of Christmas and New Year period has shown an increase in the number of people owing more than 7 weeks net rent, the work to counter this has seen an increased number of notices served as identified in HLPI 16 below

Feb 10/11

5.61%

The traditional annual increase in tenant's arrears within this PI has fallen for this month. Early intervention will continue to target this arrears group

Mar 10/11

5.29%

Continued downhill trend in the number of tenants with over 7 weeks arrears.