|
Month |
Days |
|
BT |
AT |
Note |
|
Apr 07/08 |
9.10 |
|
9.50 |
8.50 |
|
|
May 07/08 |
10.70 |
|
9.50 |
8.50 |
|
|
Jun 07/08 |
10.10 |
|
9.50 |
8.50 |
|
|
Jul 07/08 |
10.60 |
|
9.50 |
8.50 |
|
|
Aug 07/08 |
12.70 |
|
9.50 |
8.50 |
|
|
Sep 07/08 |
11.80 |
|
9.50 |
8.50 |
|
|
Oct 07/08 |
10.60 |
|
9.50 |
8.50 |
|
|
Nov 07/08 |
12.50 |
|
9.50 |
8.50 |
|
|
Dec 07/08 |
11.00 |
|
9.50 |
8.50 |
|
|
Jan 07/08 |
12.30 |
|
9.50 |
8.50 |
|
|
Feb 07/08 |
9.60 |
|
9.50 |
8.50 |
|
|
Mar 07/08 |
10.30 |
|
10.00 |
8.00 |
|
|
Apr 08/09 |
10.38 |
|
11.00 |
10.00 |
|
|
May 08/09 |
10.03 |
|
11.00 |
10.00 |
|
|
Jun 08/09 |
12.68 |
|
11.00 |
10.00 |
|
|
Jul 08/09 |
12.04 |
|
11.00 |
10.00 |
|
|
Aug 08/09 |
11.93 |
|
11.00 |
10.00 |
Combination of Holiday & sickness periods together with delay in scanning & indexing |
|
Sep 08/09 |
9.94 |
|
11.00 |
10.00 |
Above Target |
|
Oct 08/09 |
9.44 |
|
11.00 |
10.00 |
Above Target |
|
Nov 08/09 |
13.27 |
|
11.00 |
10.00 |
Under resourced - staff vacancies |
|
Dec 08/09 |
13.28 |
|
11.00 |
10.00 |
Under resourced - staff vacancies |
|
Jan 08/09 |
7.71 |
|
11.00 |
10.00 |
We have processed an exceptional amount of changes in advance of the date of change - due to the annual uprating process. |
|
Feb 08/09 |
7.94 |
|
11.00 |
10.00 |
|
|
Mar 08/09 |
11.00 |
|
11.00 |
10.00 |
|
|
Apr 09/10 |
14.00 |
|
11.00 |
10.00 |
year end processes and volume of change of circumstances received due to economic downturn |
|
May 09/10 |
15.00 |
|
11.00 |
10.00 |
year end processes and volume of change of circumstances received due to economic downturn |
|
Jun 09/10 |
12.00 |
|
11.00 |
10.00 |
Staff Shortages due to illness & maternity Leave + Increased workload |
|
Jul 09/10 |
10.00 |
|
11.00 |
10.00 |
Staff Shortages due to illness & maternity Leave + Increased workload |
|
Aug 09/10 |
10.00 |
|
11.00 |
10.00 |
|
|
Sep 09/10 |
15.00 |
|
11.00 |
10.00 |
Target not met due to staff resources, A/L, sickness & programme of interventions |
|
Oct 09/10 |
17.00 |
|
11.00 |
10.00 |
Target not met due to staff resources, A/L, sickness & programme of interventions |
|
Nov 09/10 |
20.00 |
|
11.00 |
10.00 |
Increased workload due to change in legislation from Nov. 09 i.e. manual assessment of 300 pension credit claims. |
|
Dec 09/10 |
20.00 |
|
11.00 |
10.00 |
target for change of circumstances not met due to slippages in Oct/Nov, staff shortages, system down time, time lost to corporate training & job evaluation meetings, staff meetings with union reps. etc.. Still continuing to catch up on time lost. |
|
Jan 09/10 |
19.00 |
|
11.00 |
10.00 |
Absence due to sickness, leave, training, trade unions show stewards course & system downtime |
|
Feb 09/10 |
9.00 |
|
11.00 |
10.00 |
There is currently a fault on the reporting tool - which we have reported to our Software provider. |
|
Mar 09/10 |
11.99 |
|
11.00 |
10.00 |
High volumes of outstanding work causing a small delay in dealing with change of circumstances received. |
|
Apr 10/11 |
18.63 |
|
11.00 |
10.00 |
|
|
May 10/11 |
18.73 |
|
11.00 |
10.00 |
|
|
Jun 10/11 |
19.54 |
|
11.00 |
10.00 |
|
|
Jul 10/11 |
18.84 |
|
11.00 |
10.00 |
18.84 days year to date figures, however the in month achievement was 18.84 days. Problems arose due to a large number of cases that were not processed due to possible subsidy implications, these are now complete and this measure should see a rapid improvement of the next 2 or 3 months. |
|
Aug 10/11 |
17.94 |
|
11.00 |
10.00 |
The 'in month' figure is 13.67 which is a massive improvement. This has been possible as we are now more up-to-date. This is improving each week & although the recovery towards the target will take slightly longer than the NI 181 & New claims we are confident that the target of 15 days will be achieved by the end of the year. |
|
Sep 10/11 |
17.45 |
|
11.00 |
10.00 |
This is also a cumulative year to date figure, the achievement for the month of September 2010 was 15.08. This is also improving each month and I remain confident that the target of 15 days will be achieved by the end of the financial year. |
|
Oct 10/11 |
16.59 |
|
11.00 |
10.00 |
This is an improvement of 0.96% since September, the in month achievement for October was 12.23 which also shows good improvement in this area |
|
Nov 10/11 |
16.23 |
|
11.00 |
10.00 |
This is an improvement of 0.27 days since October 2010, the in month achievement for November 2010 was 13.79 days which shows a gradual improvement in this area. |
|
Dec 10/11 |
16.14 |
|
11.00 |
10.00 |
|
|
Jan 10/11 |
16.74 |
|
11.00 |
10.00 |
|
|
Feb 10/11 |
16.44 |
|
11.00 |
10.00 |
|
|
Mar 10/11 |
15.94 |
|
11.00 |
10.00 |
Increased caseload and bedding in of new structure & processes |
|
Apr 11/12 |
23.24 |
|
13.50 |
12.50 |
|
|
May 11/12 |
24.31 |
|
13.50 |
12.50 |
Resources allocated to tackle outstanding work |
|
Jun 11/12 |
25.15 |
|
13.50 |
12.50 |
Lean system review has impacted on performance.Resources have been allocated to reduce the oldest work outstanding and we expect to be back on target in the second quarter. |
|
Jul 11/12 |
21.52 |
|
13.50 |
12.50 |
|
|
Aug 11/12 |
19.31 |
|
13.50 |
12.50 |
In-month for August 10.34 |
|
Sep 11/12 |
20.16 |
|
13.50 |
12.50 |
Resource has been allocated to reduce the oldest work outstanding and we expect to be back on target in the 3rd Qtr |
|
Oct 11/12 |
20.22 |
|
13.50 |
12.50 |
In-month for Oct 20.62 |
|
Nov 11/12 |
20.22 |
|
13.50 |
12.50 |
In-month for Nov 20.24 |
|
Dec 11/12 |
20.60 |
|
13.50 |
12.50 |
'Resources have been allocated to reduce the oldest outstanding work which has impacted on our year to date performace figures' |
|
Jan 11/12 |
|
|
13.50 |
12.50 |
|
|
Feb 11/12 |
|
|
13.50 |
12.50 |
|
|
Mar 11/12 |
|
|
13.50 |
12.50 |
|
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