User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th April 2012Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Details"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Links"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Printable"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Update"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Table showing Hierarchical Self of Object Form "Performance"Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)"Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)"Table showing Hierarchical Self of Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)"Chart showing Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)"Below TargetOn TargetAbove Target

Month

Days

Note

Apr 07/08

14.90

   

   

May 07/08

16.40

   

   

Jun 07/08

16.10

   

   

Jul 07/08

16.10

   

   

Aug 07/08

20.10

   

   

Sep 07/08

19.20

   

   

Oct 07/08

19.70

   

   

Nov 07/08

20.50

   

   

Dec 07/08

18.90

   

   

Jan 07/08

18.60

   

   

Feb 07/08

18.10

   

   

Mar 07/08

18.00

   

   

Apr 08/09

14.15

   

Above Target

May 08/09

15.66

   

Above Target

Jun 08/09

17.51

   

Above Target

Jul 08/09

11.39

   

Above Target

Aug 08/09

13.99

   

Above Target

Sep 08/09

12.52

   

Above Target

Oct 08/09

11.95

   

Above Target

Nov 08/09

13.28

   

Above Target

Dec 08/09

12.68

   

Above Target

Jan 08/09

14.96

   

Above Target

Feb 08/09

13.65

   

Above Target

Mar 08/09

18.00

   

Above Target

Apr 09/10

21.00

   

year end processes and volume of new claims received due to economic downturn

May 09/10

20.00

   

year end processes and volume of new claims received due to economic downturn

Jun 09/10

18.00

   

Staff Shortages due to illness & maternity Leave + Increased workload

Jul 09/10

20.00

   

Staff Shortages due to illness & maternity Leave + Increased workload

Aug 09/10

20.00

   

Delays in dwp primary benefit being calculated, delays in ct liabilities being raised and staff shortages due to summer holidays

Sep 09/10

19.00

   

Target not met due to staff resources, A/L, sickness & programme of interventions                              

Oct 09/10

19.00

   

Target not met due to staff resources, A/L, sickness & programme of interventions    

Nov 09/10

21.00

   

Increased workload due to change in legislation from Nov. 09 i.e. manual assessment of 300 pension credit claims.

Dec 09/10

17.00

   

   

Jan 09/10

22.00

   

Absence due to sickness, leave, training, trade unions shop stewards course & system downtime

Feb 09/10

22.00

   

   

Mar 09/10

19.65

   

High volumes of outstanding work & delays by customers not providing information in a timely manner

Apr 10/11

23.16

   

   

May 10/11

23.86

   

   

Jun 10/11

20.03

   

   

Jul 10/11

15.80

   

20.49 days year to date figures, however the in month achievement was 15.8 days which means that the measures taken previously in order to deal with the backlog of work is now taking effect and as time moves on this will bring down the year to date figure.

Aug 10/11

19.17

   

This is a cumulative year to date figure & the actual 'in-month' achievement stands at 13.22.  This is obviously an imporvement & I would anticipate achieving the target of 18 days at the end of September.

Sep 10/11

18.13

   

This is a cumulative year to date figure and the actual "in month" achievement stands at 13.32 days

Oct 10/11

17.18

   

   

Nov 10/11

16.44

   

   

Dec 10/11

16.63

   

   

Jan 10/11

16.78

   

   

Feb 10/11

16.97

   

   

Mar 10/11

17.14

   

Increased caseload and bedding in of new structure & processes

Apr 11/12

22.58

   

   

May 11/12

25.93

   

Resources allocated to tackle outstanding work

Jun 11/12

25.79

   

Lean system review has impacted on performance.Resources have been allocated to reduce the oldest work outstanding and we expect to be back on target in the second quarter.

Jul 11/12

24.25

   

   

Aug 11/12

23.57

   

In-month for August 20.60

Sep 11/12

23.44

   

Resource has been allocated to reduce the oldest work outstanding and we expect to be back on target in the 3rd Qtr

Oct 11/12

22.62

   

In-month for Oct 19.10

Nov 11/12

22.64

   

In-month for Nov. 22.77

Dec 11/12

22.69

   

'Resources have been allocated to reduce the oldest outstanding work which has impacted on our year to date performace figures'

Jan 11/12

23.32

   

Resources have been allocated to reduce the oldest outstanding work which has impacted on our 'year-to-date' figures.

Feb 11/12

23.19

   

Resources have been allocated to reduce the oldest outstanding work which has impacted on our 'year-to-date' figures.

Mar 11/12

23.31

   

In-month 24.65. Resources have been allocated to reduce the oldest outstanding work which has impacted on our year to date performance figures.