| Speed of Processing: New HB/CTB Claims (Former BV 78a) |
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| The average processing time taken for all new Housing and Council Tax Benefit (HB/CTB) claims submitted to the local authority, for which the date of decision is within the financial year being reported. |
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|
|
|
Month |
|
Days |
|
Apr 07/08 |
|
14.90 |
|
May 07/08 |
|
16.40 |
|
Jun 07/08 |
|
16.10 |
|
Jul 07/08 |
|
16.10 |
|
Aug 07/08 |
|
20.10 |
|
Sep 07/08 |
|
19.20 |
|
Oct 07/08 |
|
19.70 |
|
Nov 07/08 |
|
20.50 |
|
Dec 07/08 |
|
18.90 |
|
Jan 07/08 |
|
18.60 |
|
Feb 07/08 |
|
18.10 |
|
Mar 07/08 |
|
18.00 |
|
Apr 08/09 |
|
14.15 |
|
May 08/09 |
|
15.66 |
|
Jun 08/09 |
|
17.51 |
|
Jul 08/09 |
|
11.39 |
|
Aug 08/09 |
|
13.99 |
|
Sep 08/09 |
|
12.52 |
|
Oct 08/09 |
|
11.95 |
|
Nov 08/09 |
|
13.28 |
|
Dec 08/09 |
|
12.68 |
|
Jan 08/09 |
|
14.96 |
|
Feb 08/09 |
|
13.65 |
|
Mar 08/09 |
|
18.00 |
|
Apr 09/10 |
|
21.00 |
|
May 09/10 |
|
20.00 |
|
Jun 09/10 |
|
18.00 |
|
Jul 09/10 |
|
20.00 |
|
Aug 09/10 |
|
20.00 |
|
Sep 09/10 |
|
19.00 |
|
Oct 09/10 |
|
19.00 |
|
Nov 09/10 |
|
21.00 |
|
Dec 09/10 |
|
17.00 |
|
Jan 09/10 |
|
22.00 |
|
Feb 09/10 |
|
22.00 |
|
Mar 09/10 |
|
19.65 |
|
Apr 10/11 |
|
23.16 |
|
May 10/11 |
|
23.86 |
|
Jun 10/11 |
|
20.03 |
|
Jul 10/11 |
|
15.80 |
|
Aug 10/11 |
|
19.17 |
|
Sep 10/11 |
|
18.13 |
|
Oct 10/11 |
|
17.18 |
|
Nov 10/11 |
|
16.44 |
|
Dec 10/11 |
|
16.63 |
|
Jan 10/11 |
|
16.78 |
|
Feb 10/11 |
|
16.97 |
|
Mar 10/11 |
|
17.14 |
|
Apr 11/12 |
|
22.58 |
|
May 11/12 |
|
25.93 |
|
Jun 11/12 |
|
25.79 |
|
Jul 11/12 |
|
24.25 |
|
Aug 11/12 |
|
23.57 |
|
Sep 11/12 |
|
23.44 |
|
Oct 11/12 |
|
22.62 |
|
Nov 11/12 |
|
22.64 |
|
Dec 11/12 |
|
22.69 |
|
Jan 11/12 |
|
|
|
Feb 11/12 |
|
|
|
Mar 11/12 |
|
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