User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th January 2012Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Performance"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Details"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Links"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Printable"Show Indicator "CFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifCFLPI 11 - Speed of Processing: New HB/CTB Claims (Former BV 78a)
The average processing time taken for all new Housing and Council Tax Benefit (HB/CTB) claims submitted to the local authority, for which the date of decision is within the financial year being reported.Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
  
Use the table below to add performance data. To save the changes click on Update
  

Month

Days

Apr 07/08

14.90

   

May 07/08

16.40

   

Jun 07/08

16.10

   

Jul 07/08

16.10

   

Aug 07/08

20.10

   

Sep 07/08

19.20

   

Oct 07/08

19.70

   

Nov 07/08

20.50

   

Dec 07/08

18.90

   

Jan 07/08

18.60

   

Feb 07/08

18.10

   

Mar 07/08

18.00

   

Apr 08/09

14.15

   

May 08/09

15.66

   

Jun 08/09

17.51

   

Jul 08/09

11.39

   

Aug 08/09

13.99

   

Sep 08/09

12.52

   

Oct 08/09

11.95

   

Nov 08/09

13.28

   

Dec 08/09

12.68

   

Jan 08/09

14.96

   

Feb 08/09

13.65

   

Mar 08/09

18.00

   

Apr 09/10

21.00

   

May 09/10

20.00

   

Jun 09/10

18.00

   

Jul 09/10

20.00

   

Aug 09/10

20.00

   

Sep 09/10

19.00

   

Oct 09/10

19.00

   

Nov 09/10

21.00

   

Dec 09/10

17.00

   

Jan 09/10

22.00

   

Feb 09/10

22.00

   

Mar 09/10

19.65

   

Apr 10/11

23.16

   

May 10/11

23.86

   

Jun 10/11

20.03

   

Jul 10/11

15.80

   

Aug 10/11

19.17

   

Sep 10/11

18.13

   

Oct 10/11

17.18

   

Nov 10/11

16.44

   

Dec 10/11

16.63

   

Jan 10/11

16.78

   

Feb 10/11

16.97

   

Mar 10/11

17.14

   

Apr 11/12

22.58

   

May 11/12

25.93

   

Jun 11/12

25.79

   

Jul 11/12

24.25

   

Aug 11/12

23.57

   

Sep 11/12

23.44

   

Oct 11/12

22.62

   

Nov 11/12

22.64

   

Dec 11/12

22.69

   

Jan 11/12

   

   

Feb 11/12

   

   

Mar 11/12

   

   

Use the object below to change the remedial action/commentry and baseline on performance for the performance indicator