|
Month |
% |
|
BT |
AT |
Note |
|
Apr 06/07 |
92% |
|
89% |
91% |
|
|
May 06/07 |
92% |
|
89% |
91% |
|
|
Jun 06/07 |
93% |
|
89% |
91% |
|
|
Jul 06/07 |
93% |
|
89% |
91% |
|
|
Aug 06/07 |
93% |
|
89% |
91% |
|
|
Sep 06/07 |
96% |
|
89% |
91% |
|
|
Oct 06/07 |
96% |
|
89% |
91% |
|
|
Nov 06/07 |
96% |
|
89% |
91% |
|
|
Dec 06/07 |
96% |
|
89% |
91% |
|
|
Jan 06/07 |
98% |
|
89% |
91% |
|
|
Feb 06/07 |
98% |
|
89% |
91% |
|
|
Mar 06/07 |
98% |
|
89% |
91% |
|
|
Apr 07/08 |
97% |
|
89% |
91% |
|
|
May 07/08 |
97% |
|
89% |
91% |
|
|
Jun 07/08 |
96% |
|
89% |
91% |
|
|
Jul 07/08 |
90% |
|
89% |
91% |
Pest Control Officer(PCO) commences leave to undergo knee operation |
|
Aug 07/08 |
86% |
|
89% |
91% |
PCO recovering from knee operation |
|
Sep 07/08 |
81% |
|
89% |
91% |
PCO recovering from knee operation |
|
Oct 07/08 |
79% |
|
89% |
91% |
PCO recuperation period continues beyond planned date of return |
|
Nov 07/08 |
75% |
|
89% |
91% |
PCO returns on light duties and suffers recurrence |
|
Dec 07/08 |
75% |
|
89% |
91% |
PCO on extended leave due to recurrence of knee problem |
|
Jan 07/08 |
75% |
|
89% |
91% |
PCO returns on light duties - begin to clear backlog |
|
Feb 07/08 |
76% |
|
89% |
91% |
PCO back to full strength, backlog diminishing |
|
Mar 07/08 |
75% |
|
89% |
91% |
PCO on extended leave due to long term sickness |
|
Apr 08/09 |
72% |
|
89% |
91% |
83/157 = 53% |
|
May 08/09 |
69% |
|
89% |
91% |
100/151 = 66% Manager investigates data entry issues and establishes that customers are requesting pest control visits beyond the three day target date even when slots are available yet these are logged as failed responses. New system in place to show that response target is considered met if customer requests appointment outside the three day target. |
|
Jun 08/09 |
70% |
|
89% |
91% |
123/130 = 95% Within target |
|
Jul 08/09 |
73% |
|
89% |
91% |
123/135 = 91% Within target but slightly lower owing to impact of strike action on 16th and 17th of month |
|
Aug 08/09 |
77% |
|
89% |
91% |
115/131 = 88% Slightly outside target owing to high demand coupled with annual leave commitments - Results from June, July and August trending upward - anticipate may meet target by end of year - reserve pest control officer, currently in training may come on line by October to assist with providing cover for leave |
|
Sep 08/09 |
81% |
|
89% |
91% |
139/140 = 99%
Results continue to trend upward and on course to exceed target of rolling average target of 90% by end of year - reserve pest control officer, currently in training will come on line by October to assist with providing cover for leave |
|
Oct 08/09 |
85% |
|
89% |
91% |
Oct 132/133 = 99% trend continues towards meeting target by end of year. |
|
Nov 08/09 |
85% |
|
89% |
91% |
Nov 112/117 = 96% trend continues towards meeting target by end of year. Reserve now qualified pest control officer used for first time to cover period of sickness absence |
|
Dec 08/09 |
87% |
|
89% |
91% |
Dec 137/137= 100%trend continues towards meeting target by end of year |
|
Jan 08/09 |
88% |
|
89% |
91% |
|
|
Feb 08/09 |
88% |
|
89% |
91% |
|
|
Mar 08/09 |
90% |
|
89% |
91% |
|
|
Apr 09/10 |
94% |
|
89% |
91% |
|
|
May 09/10 |
98% |
|
89% |
91% |
|
|
Jun 09/10 |
98% |
|
89% |
91% |
|
|
Jul 09/10 |
99% |
|
89% |
91% |
|
|
Aug 09/10 |
99% |
|
89% |
91% |
|
|
Sep 09/10 |
99% |
|
89% |
91% |
|
|
Oct 09/10 |
99% |
|
89% |
91% |
|
|
Nov 09/10 |
99% |
|
89% |
91% |
|
|
Dec 09/10 |
99% |
|
89% |
91% |
|
|
Jan 09/10 |
99% |
|
89% |
91% |
|
|
Feb 09/10 |
|
|
89% |
91% |
|
|
Mar 09/10 |
|
|
89% |
91% |
|
