| a. Complaints Dealt with Within Response Times |
|
| Percentage of complaints dealt with within response times. |
|
|
|
|
Month |
|
Value |
|
Apr 07/08 |
|
87.50% |
|
May 07/08 |
|
83.33% |
|
Jun 07/08 |
|
65.85% |
|
Jul 07/08 |
|
71.15% |
|
Aug 07/08 |
|
72.06% |
|
Sep 07/08 |
|
74.67% |
|
Oct 07/08 |
|
72.83% |
|
Nov 07/08 |
|
69.91% |
|
Dec 07/08 |
|
70.60% |
|
Jan 07/08 |
|
85.70% |
|
Feb 07/08 |
|
75.58% |
|
Mar 07/08 |
|
74.32% |
|
Apr 08/09 |
|
85.19% |
|
May 08/09 |
|
86.21% |
|
Jun 08/09 |
|
74.41% |
|
Jul 08/09 |
|
72.73% |
|
Aug 08/09 |
|
74.47% |
|
Sep 08/09 |
|
73.47% |
|
Oct 08/09 |
|
71.43% |
|
Nov 08/09 |
|
69.12% |
|
Dec 08/09 |
|
73.42% |
|
Jan 08/09 |
|
78.13% |
|
Feb 08/09 |
|
82.64% |
|
Mar 08/09 |
|
83.46% |
|
Apr 09/10 |
|
77.78% |
|
May 09/10 |
|
89.47% |
|
Jun 09/10 |
|
85.71% |
|
Jul 09/10 |
|
87.50% |
|
Aug 09/10 |
|
90.70% |
|
Sep 09/10 |
|
93.44% |
|
Oct 09/10 |
|
94.20% |
|
Nov 09/10 |
|
95.12% |
|
Dec 09/10 |
|
95.70% |
|
Jan 09/10 |
|
96.08% |
|
Feb 09/10 |
|
96.67% |
|
Mar 09/10 |
|
97.06% |
|
Apr 10/11 |
|
100.00% |
|
May 10/11 |
|
100.00% |
|
Jun 10/11 |
|
100.00% |
|
Jul 10/11 |
|
100.00% |
|
Aug 10/11 |
|
100.00% |
|
Sep 10/11 |
|
100.00% |
|
Oct 10/11 |
|
100.00% |
|
Nov 10/11 |
|
100.00% |
|
Dec 10/11 |
|
100.00% |
|
Jan 10/11 |
|
100.00% |
|
Feb 10/11 |
|
100.00% |
|
Mar 10/11 |
|
100.00% |
|
Apr 11/12 |
|
100.00% |
|
May 11/12 |
|
100.00% |
|
Jun 11/12 |
|
100.00% |
|
Jul 11/12 |
|
100.00% |
|
Aug 11/12 |
|
100.00% |
|
Sep 11/12 |
|
100.00% |
|
Oct 11/12 |
|
100.00% |
|
Nov 11/12 |
|
100.00% |
|
Dec 11/12 |
|
100.00% |
|
Jan 11/12 |
|
|
|
Feb 11/12 |
|
|
|
Mar 11/12 |
|
|
|
|
|
|
