User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"Published onThursday, 26th January 2012Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Details"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Links"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Printable"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Update"Show Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times" using Object Form "Edit"User Screen "Our Performance"Picture showing Z:\NBBC-logo-09_ASSET_WEB.gifHLPI 6 - a. Complaints Dealt with Within Response Times
Person "Performance and Quality Manager"User Screen "Introduction & Framework"User Screen "Portfolio Holders"User Screen "Strategic Performance Report "User Screen "Key Local Indicators Report"User Screen "Community Plan"User Screen "Corporate Plan and Delivery Plan"User Screen "Plans,Policies and Strategies"User Screen "Indicators On/Above Target"User Screen "Indicators Below Target"User Screen "Our Performance"
Chart showing Indicator "HLPI 6 - a. Complaints Dealt with Within Response Times"Below TargetOn TargetAbove Target

Month

Value

Note

Apr 07/08

87.50%

   

   

May 07/08

83.33%

   

Actual for May 80%

Jun 07/08

65.85%

   

Actual for June 52.17%

Jul 07/08

71.15%

   

Actual for July 90.91%

Aug 07/08

72.06%

   

Actual for August 75%

Sep 07/08

74.67%

   

Actual for September 100%

Oct 07/08

72.83%

   

Actual for October 64.71%

Nov 07/08

69.91%

   

Actual for November 57.14%

Dec 07/08

70.60%

   

Actual for December 90%

Jan 07/08

85.70%

   

Actual fo January 81.8% (126/154)

Feb 07/08

75.58%

   

Actual for February 90% (130/172)

Mar 07/08

74.32%

   

Actual for March 54.55%(130/183)

Apr 08/09

85.19%

   

Actual for April 23/27.Please note that all Housing indicator tolerances were amended for 2008-09 so that indicators can only be on target if the target is met(this change was made in Sept.2008).

May 08/09

86.21%

   

Actual for May 2/2.Running total 25/29

Jun 08/09

74.41%

   

Actual for 2/5.Running total 27/34

Jul 08/09

72.73%

   

Actual 5/10.Running total 32/44

Aug 08/09

74.47%

   

Actual 3/3.Running total 35/47

Sep 08/09

73.47%

   

Actual 1/2. Running total 36/49

Oct 08/09

71.43%

   

Actual 4/7 Running total 40/56

Nov 08/09

69.12%

   

Actual 7/12 Running total 47/68

Dec 08/09

73.42%

   

Actual 11/11 Running total 58/79.  Housing have incorporated former Corporate Property into Housing from Dec 08

Jan 08/09

78.13%

   

Actual 17/17 Running total 75/96

Feb 08/09

82.64%

   

Actual 25/25 Running total 100/121

Mar 08/09

83.46%

   

Actual 6/6 Running total 106/127

Apr 09/10

77.78%

   

Actual 7/9

May 09/10

89.47%

   

Actual 7/7  cum  14/16

Jun 09/10

85.71%

   

Actual 10/12  cum 24/28

Jul 09/10

87.50%

   

Actual 4/4   cum 28/32

Aug 09/10

90.70%

   

Actual 11/11 cum 39/43

Sep 09/10

93.44%

   

Actual 18/18 cum 57/61

Oct 09/10

94.20%

   

Actual 8/8 cum 65/69

Nov 09/10

95.12%

   

Actual 13/13 cum 78/82

Dec 09/10

95.70%

   

Actual 11/11 cum 89/93

Jan 09/10

96.08%

   

Actual 9/9 cum 98/102

Feb 09/10

96.67%

   

Actual 18/18 cum 116/120

Mar 09/10

97.06%

   

Actual 16/16 cum 132/136

Apr 10/11

100.00%

   

12 out of 12

May 10/11

100.00%

   

13 out of 13

Jun 10/11

100.00%

   

9 out of 9

Jul 10/11

100.00%

   

12 out 12

Aug 10/11

100.00%

   

10 out 10

Sep 10/11

100.00%

   

23 out of 23

Oct 10/11

100.00%

   

7 out of 7

Nov 10/11

100.00%

   

7 out of 7

Dec 10/11

100.00%

   

7 out 7

Jan 10/11

100.00%

   

4 out 4

Feb 10/11

100.00%

   

9 out 9

Mar 10/11

100.00%

   

9 out 9

Apr 11/12

100.00%

   

5 out of 5

May 11/12

100.00%

   

4 out of 4.  2 repairs, 1 regarding damp issue / claim & 1 re; conduct of member of staff in works vehicle.  1 UChoose, re: length time to process app.  1 dispute of reasons for notice of repossession.

Jun 11/12

100.00%

   

16 out 16.  5 repairs   6 Uchoose  2 Member of staff.  1 Garage site.  1 travellers.  1 Estate Management  

Jul 11/12

100.00%

   

4 out 4.  2 Repairs.  1 Member of staff.  1 Estate Management

Aug 11/12

100.00%

   

5 out 5.  1 Repairs.  1 Member of staff.  3 Estate Management.

Sep 11/12

100.00%

   

8 out 8 + 1 pending completion.     4 Repairs.  2 Member of Staff.  2 Est Management  

Oct 11/12

100.00%

   

6 out 6 + 1 pending completion.   2 Repairs. 1 Member of Staff.  1 Uchoose.  2 Estate Management

Nov 11/12

100.00%

   

5 out 5 + 1 pending completion.   3 Repairs.  1 Estate Management.  1 Housing Options  

Dec 11/12

100.00%

   

5 out 5 pending completion.  3 Repairs.  1 Member of Staff.  1 Estate Management.

Jan 11/12

   

   

   

Feb 11/12

   

   

   

Mar 11/12